Customs & Quarantine Clearance

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Customs and Quarantine Consultancy through five in-house licensed brokers with about 150 years of combined knowledge.

International Cargo Express provides complete customs clearance services as follows:

  • Product classification and maintenance of product files on ICE Computer Systems to provide reporting on status of duty rates, changes in concession availability and new product classification update.
  • Preparation of customs entry from shipment information contained within ICE import air and sea forwarding documentation service. This may be in the form of an advance fax of the invoice and air waybill or ocean bill of lading information or original documents. ICE can also provide EDI transfer of invoice data services at your request.
  • Expertise in regard to all customs regulations and procedures, including up to date advice on policy and procedural changes within the Australian Border Force.
  • Shipment tracking services in regard to timing of customs clearance processes and advance delivery notification.
  • Order management services through sophisticated order tracking system, linking trading partners and service providers.
  • Landed Costing reporting in the form of hard copies of line by line costing and period comparisons according to your needs. ICE also offers the service of transferring, if required, to your internal system.
  • Full liaison with air and sea delivery companies in regard to safe and timely delivery.
  • Tariff Concession Order, Tariff Advice and Policy By-Law applications as required.
  • Electronic Funds Transfer of duty to Australian Border Force.

Customs Information
View the Australian Border Force website for the latest news on changes to legislation.

Quarantine
Australia has strict quarantine rules and regulations. Before importing goods into Australia it is important to be aware of how these rules may affect your cargo. The links provided below offer further information regarding your responsibilities and any steps that you may need to take. Don't hesitate to call our customs team on 1300 CARGO1 for further advice.

Australian Customs & Quarantine

Australian Customs Quarantine Forms:
The Australian Department of Agriculture and Water Resources manages quarantine controls at Australia's borders. This site provides information and downloadable forms regarding imports that may be subject to quarantine controls:

www.agriculture.gov.au/biosecurity
Treatments Providers

Treatment Providers:
Some goods that are imported into Australia require specific quarantine treatments. In some cases these treatments can be performed offshore, before import into Australia. This web site provides information about different treatment types and locations of approved offshore treatment providers:

www.agriculture.gov.au/import/arrival/treatments
Importing a Vehicle

Importing a Vehicle:
If the correct steps are not followed, importing a vehicle can be a costly and time consuming exercise. Use this link to get all the information on vehicle imports or call us on 1300 CARGO1 for advice:

www.infrastructure.gov.au/vehicles/imports/index.aspx

testimonials

I just wanted to drop you a short note because our team locally has been under enormous pressure in satisfying some of our largest customers with product.Thru the efforts of Zdenka, we are delivering pretty much as the customers need and they have acknowledged the excellent service we are providing them . A large part of this is thru your teams efforts too ..so thank you and pls pass on our positive and appreciated comments to Zdenka

Brian Pert
National Sales Manager
Cargill Texturising Solutions - Australia and New Zealand
"Just wanted to say a big thank you for all the help you gave us with getting the container delivered. It arrived at 1.15 Thank you for keeping us informed as things progressed through the system, it is reassuring to know that you were on the job."

Greg Croke
Managing Director
ELLERSLIE HOP - AUSTRALIA
"Hello Guys, I just wanted to thank you all for the fantastic service. When compared to the last freight forwarder, you guys absolutely shot them out of the water. I will be using you guys for all of my future containers, and I will be referring any business I can. Thank you.

Best Regards,
Sebastian"

Sebastian Loader, Owner/Operator
Sustainable Living Furniture
www.sustainablef.com.au
"Dennis – I can't thank you enough for your assistance over the last week. You have truly gone above and beyond the normal service standards experienced within the industry. It's this service that creates that point of difference and creates advocacy. I will certainly be recommending ICE to colleagues and other business associates.
All the best,
Melina"

Melina Kawecki
www.jvplay.com.au
"At Lovehoney and personally, we try to deliver good and bad news in equal proportion. As bad as our previous forwarder has been for us over recent months, this is mirrored in the positive and proactive stance of your Brisbane Team. They have all been excellent, specifically Alice and Tara. It makes a nice change when a supplier puts in as much effort into their business, as we do for our customers.
Cheers,
Rob"

Rob Godwin
Love Honey
www.lovehoney.com.au
"Just a quick note to say thanks for the excellent delivery service this week of our goods from VITSOE UK. Your communication in the lead up was exemplary and your driver on the day was punctual, friendly and helpful. Recently I find it rare to come across people who do as they promise… You were 100% reliable from start to finish. Feel free to forward this to your boss. We couldn't have been happier with the service you provided.
All the best mate. "
Rory Toomey, Architect
"Just over two years ago we approached ICE to assist with our international freight forwarding of importing goods from UK to Australia. We were a newly established start-up with no experience in importing and freight, nor with any trading history. It was the personal support and belief in us by ICE that made us choose to work with you. We appreciated the hand on support and guidance in the early stages, as international freight can be a complicated task for SMEs to take on when starting up. Having direct access to you and your team, offering quality service and flexibility made a real difference for us.

Also of value to our relationship has been the ability to store & access product at both you Melbourne and Sydney offices – which is useful when expanding across the country. As is the ability to arrange collection in the UK and delivery from door to door.

I'm sure there's many other freight forwarders out there competing for the same customer, but aren't convinced many of them offer more of a personalised service, backed up with support and flexible access when you need it most.

Thanks for the great two years, happy to advocate your success to others, and speak with them should they want to hear first-hand about our experience with ICE. Here's to a great working relationship in the year ahead."

Rob Mikecz, Owner, Rochester Ginger
www.indigogreen.com.au
" I can vouch for the guys at ICE. They give us excellent service. You are wise to choose them. close quote Martin Ward, General Manager, Ulbrich Products Pty Ltd
All the best mate. "
www.ulbrich.com.au
"Hi guys
Just wanted to let you know how well Mark Mackovski has looked after us (me!) over the past two weeks regarding our three open top containers from Italy. Customs attempted to make life difficult but Mark arranged the entire situation from start to finish with expertise. Thank you for the opportunity to work with Mark as he was diligent, very helpful and pro-active in keeping me informed of the changing status of our 3 containers. Mark's efforts enabled me to keep various managers here at APP alerted each and every step of the way relating to the clearance and delivery of such large shipments. Our managers are happy with me and I am happy with Mark!
You have obviously taught him well!
Thanks again guys."

Annie Henry, Marketing – Import/Export Assistant, Australian Plastic Profiles Pty. Ltd. & Pipe King Pty. Ltd.
http://www.app.net.au
"It's nice to finally deal with a professional organisation with a friendly and efficient sales person! I have spent some time on the phone today getting grunted at and told "we will get back to you". I was starting to think that the entire industry was made up of nuffy's! Please make sure you pass on my positive feedback to your manager (and ask him/her for a raise while you're at it!):0) As I mentioned on the phone, we are just embarking on a trading relationship with a couple of companies in India. I foresee that we will have ongoing orders with these companies and there will be a steady stream of airfreight from them to us. Hence the need to get my head around my freight costs. The idea of using a "one stop shop" for our supply chain requirements appeals to me.
Cheers, Doug Baird"

bendigopatternmakers.com.au
"I was nervous about jumping into the international scene after managing a successful domestic e-commerce business for 3 years. But ICE offered such great hands-on service, I didn't need to worry about anything. I was guided along by the ICE cargo professionals from start to finish. Any question I had was immediately addressed by their really friendly staff. Thumbs up. "

Alan Reynolds, Perth
"Wanted to grow my business globally but I didn't know the first thing about importing and exporting. Contacted ICE and got all the help and answers I wanted. Because of their support, I got the kick-start that I was looking for."

Andrea Martin, Sydney
"Starting an online business is difficult for beginner like myself. Not only was I new to e-commerce, but also I had zero experience with international trade and importing. ICE explained and managed this process for me in such a friendly and accessible way, that any apprehension I felt quickly disappeared. "

Rob Dellenbauch, Sydney
"They're amazing and affordable! Besides the great rates, you get direct, knowledgeable, experienced support. You can't get this kind of service from larger freight companies. ICE is a definitely a winner."

Laurie Bradford, Brisbane

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