our differential
The Best Customer Service in Freight Forwarding
We take the time to listen and understand your requirements before offering a completely tailored shipping solution to suit your timeline and budget. We find the best way to move your cargo and manage the transport and logistics of your goods, end-to-end, including assistance with documentation, insurance, customs clearance & duty liability.
EXTENSIVE REACH
Australian-Owned,
with a Global Network
Our vetted network of 300+ overseas forwarding partner offices was carefully hand-selected by our experienced Board of Directors over the decades. Having multiple options in most countries enables ICE to benchmark the best shipping option available and tailor the most specific logistical requirements.
- Strength in China, Japan, Europe & USA
- Flexible shipping solutions to/from virtually any country
- You are not tied to only one service option
Approachable & Accessible
Fast & Easy Communication
We understand that your time is valuable. At ICE, you can reach who is managing your shipment directly, without the challenge of going through multiple parties to discuss your business requirements. Our Board of Directors is heavily involved in the business operations and remains open and available to talk to you directly.
- Second-to-none communication
- Direct access to senior management
- You are not stuck in a customer service queue
Without exception and on time
“Since having International Cargo Express handle my ocean freight, I have had my bookings and equipment available without exception and on time. Communication between ICE and my supplier is very good.”
ICE offered flexibility
“ICE offered flexibility, high levels of communication and attention to detail during our pick, pack and delivery project. With their professional support we were able to meet the demands of our supply chain knowing our freight was in safe hands.”
ICE offered flexibility
“ICE offered flexibility, high levels of communication and attention to detail during our pick, pack and delivery project. With their professional support we were able to meet the demands of our supply chain knowing our freight was in safe hands.”
