Choosing the right freight forwarder can make or break your supply chain. For nearly 40 years, International Cargo Express (ICE) has been a trusted partner for importers and exporters across Australia. With offices in Sydney, Melbourne, Brisbane, and Perth, and a vetted network of partner shipping agents covering 180+ countries, ICE offers tailored solutions for both ocean and air freight.

1. Decades of Experience

Since 1988, ICE has managed freight for businesses of all sizes. Their in-house customs brokers, project managers, and operations teams bring hands-on expertise to every shipment.

2. Flexible Ocean Freight Services

ICE handles full container loads (FCL), less-than-container loads (LCL), and out-of-gauge cargo. They partner with top global carriers to secure reliable space and competitive rates, while providing end-to-end documentation and customs support.

3. Reliable Air Freight Solutions

From urgent express shipments to consolidated services, ICE’s air freight team provides fast options through IATA-accredited networks. Services include airport-to-airport, door-to-door, and charter flights—always backed by tailored advice and marine insurance.

4. Marine Insurance Protection

Shipping always carries risks. ICE offers marine insurance that covers loss, theft, damage, and hazards like fire, water, or mishandling. Coverage applies across sea, air, road, and rail freight, and includes common claims such as container damage or cargo spoilage.

5. Shipping Tracking System

ICE’s new NEO portal gives clients real-time visibility of shipments. It features interactive route maps, milestone updates, and smart filters so businesses can track and manage cargo efficiently.

6. Tailored Customer Service

ICE is known for its personal touch. Clients have direct access to staff (and even senior management) instead of waiting in call queues. This accessibility ensures quick responses and clear communication.

7. Global Network, Local Expertise

With 300+ vetted partner offices worldwide and nearly 40% of staff working at ICE for over a decade, customers benefit from both global reach and a deep local know-how.

8. Proven Success Stories

Case studies highlight ICE’s capabilities, from moving 200 tonnes of mining equipment in the Northern Territory, to delivering out-of-gauge biotech cargo, to helping clients save costs with smart packaging.